Questions and Answers
About free product support
Does the free version have different features compared to the purchased version? No, it's the same product, but restricted to five licenses. More licenses can be purchased in our online store, and automatically released to the product previously installed.
How can I ask questions about iVirtua's free support? The contact ways for the free products are:
- Opening of calls via e-mail: firstname.lastname@example.org
- Quick questions via WhatsApp: +55 (51) 99768 0302
- Quick queries direct in the website chat
When will expire the five licenses of the modules that I am installing? They will not expire, you can use this version perpetually in your environment.
Do I need to pay for technical support? You do not need any payment to use the support via WhatsApp and the website chat. If you need a more differentiated support, we have paid plans with extended support, telephone, call system and up to 24/7, all can be purchased separately in our online store.
How do I add more licenses? Just go to our online store, and acquire more licenses, they will be added to your licensing and automatically the system will release access to more machines, the installation of the free version once made fully meets the release of new modules.
What are the "modules"? We call modules our by-products, the main product is Trauma Zer0, and each module that is purchased separately contemplates a discipline in the company's information technology department, e.g. Hardware and Software Inventory, Productivity Control, among others. To know all our "modules" see our products page.
When will I be charged for the free version? You will not be charged.